The CIO Custom Solutions service provides College of Education units customized tools, processes, and systems to support administrative and academic functions of the College of Education.

Examples include the Online Annual Report for Faculty and the College of Education Inventory System.

For more details on the service, see "what can I expect of this service" below.

Custom Solutions are available to any College of Education Unit or affiliated unit at the discretion of the Associate Dean of Administration and Technology.

Patrons must have a commitment from unit executive(s) to the relevant resources required to implement and support the Custom Solution including but not limited to:

• Staffing
• Money for additional software and licensing if necessary
• Money for additional hardware if necessary

Prior to the initial meeting is important that patrons identify and gather as much of the following information as possible to expedite the Custom Solution development process:

• Custom Solution Stakeholders
• Deadlines or milestones related to the Custom Solution
• Requirements of the Custom Solution
• Breadth of impact of the Custom Solution

For direct service fees, see cost section, below.

CIO offers consultation to assess your needs before development of your Custom Solution. Custom Solutions can include any of the following:

• Ad hoc programming
• Web forms
• Web applications
• Database design

Custom Solutions will also include the development of:

• User training on the Custom Solution
• Documentation on how to use the Custom Solution

This service is based on the availability of resources within the IT Group. Prioritization will be given based on the following factors:

• Breadth of impact (scope)
• Who is impacted
• Who is making request
• Reusability
• Importance
• Cost and Time savings
• Urgency
• Longevity
• Marketability
• How quickly it can happen
• Match of skill/infrastructure
• How much labor required
• Availability of resources
• Availability of viable alternatives
• Commitment of requestor
• Buy-in of department executives, college and CIO exececutives
• Opportunities for collaboration with other units or colleges
  .

Service interruptions and outages will be published to the CIO web site under Service Alerts.

When possible, unit contact(s) will be notified 24 hours in advance of interruptions as arranged.

Consultation with patron on.

• Needs assessment
• Best practices for our environment

Training and support (patron only) for.

• appropriate access to filespace
• appropriate interoperability between server environment and patron's desktop tools